Managing Your Passkeys

Passkeys are a secure, password-free way to sign in to NurseHQ. They work with your device’s built-in security like Face ID, Touch ID, or Windows Hello.

Accessing Passkey Settings

Sign in to your NurseHQ account
Click your profile icon and select Account Settings
Navigate to Signing In (or go directly to Account Console)

Adding a New Passkey

To add a passkey from a new device:

Go to Signing In in your account settings
Click Add Another Passkey
Follow your device’s prompts to create the passkey
You’ll receive a confirmation email when the passkey is added

Tip: Add passkeys from multiple devices (phone, laptop, tablet) so you can always sign in even if one device is unavailable.

Removing a Passkey

If you’ve lost a device or no longer use it:

Go to Signing In in your account settings
Find the passkey you want to remove
Click Remove
Confirm the removal

Important: You cannot remove your last passkey unless you have another way to sign in (like a linked Google or Microsoft account). This protects you from accidentally locking yourself out.

You’ll receive a security alert email when a passkey is removed.

What to Do If You Lose Your Device

If you’ve lost a device with your only passkey:

Go to the NurseHQ login page
Click Can’t sign in? or Recover account
Enter your email address
Check your email for a magic link
Click the magic link to sign in
Add a new passkey from your current device
Remove the passkey from your lost device

How Passkeys Sync Across Devices

Passkeys created on Apple devices sync via iCloud Keychain to all your Apple devices automatically. Similarly:

Apple devices: Sync via iCloud Keychain
Android devices: Sync via Google Password Manager
Windows devices: Sync via Microsoft account (Windows 11+)

This means a passkey created on your iPhone can be used on your MacBook, and vice versa.

Security Notifications

For your security, NurseHQ sends email notifications when:

A new passkey is added to your account
A passkey is removed from your account
Someone uses a magic link to access your account

If you receive a notification about an action you didn’t take, contact support@nursehq.com immediately.

Frequently Asked Questions

Can I use a passkey from my phone on a computer?

Yes! When signing in on a computer, choose “Use a passkey from another device” and scan the QR code with your phone.

What if my device doesn’t support passkeys?

Most modern devices support passkeys:

iPhone with iOS 16+
Android devices with Android 9+
Windows 10/11 with Windows Hello
macOS with Safari 16+ or Chrome

If your device doesn’t support passkeys, you can sign in with Google or Microsoft.

Are passkeys more secure than passwords?

Yes! Passkeys:

Cannot be phished (they only work on the real NurseHQ website)
Cannot be guessed or cracked
Are unique to each website
Never leave your device

Each person should have their own user account on the device. Passkeys are protected by your device’s biometric (Face ID, fingerprint) or PIN, so others cannot use your passkey.

Need More Help?

Contact our support team at support@nursehq.com or visit our Help Center.